Política de reembolso

All Jewelry Sales are final. (No returns if you change your mind)  All items are inspected before are shipped.
An item is considered eligible for replacement, if available or a credit if the request have been made within 3 business days of receipt to be eligible for replacement or credit if one or more of the following criteria has been met:

1. The item was received due to an error
2. The item was damaged in transit
3. The item was broken prior to being worn
4. The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly.

​The request for replacement or credit must be made within 3 business days of receipt to be eligible. To
initiate a claim, the customer must contact Heavenly Jewels through e-mail at
info.heavenlyjewelsshop@gmail.com with a picture of the damage piece.
Upon approval, a replacement or credit will be apply to your account. If the piece still available a new piece will be shipped to you instead of a credit. 

We have a 3 day return policy, which means you have 3 days after receiving your item to request a replacement if you receive a damaged piece. 

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at info.heavenlyjewelsshop@gmail.com. 

You can always contact us for any replacement question at info.heavenlyjewelsshop@gmail.com.

Items ineligible for return include:
1. Items ordered in error by the customer
2. Items broken due to misuse by the customer
3. Items tarnished by water, hairspray, perfumes, etc.
4. Items that have been worn
5. Items with no original tags
6. If more than 3 business days have passed since your order was confirmed as delivered, your item is no longer eligible for replacement or credit. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges.  All sales are final. 

Refunds
No refunds. Only replacements or credits.